Shipping policy
SilverTrail64 is pleased to provide convenient worldwide delivery for our personalized family décor and gift collection.
Free Worldwide Shipping
We offer free standard worldwide shipping on eligible orders.
No standard shipping fee is charged for qualifying purchases.
Estimated Delivery
Our standard estimated delivery timeframe is:
7–10 days
This timeframe is an estimate rather than a guaranteed delivery date.
Personalized Order Preparation
Personalized merchandise may require preparation or customization before shipment.
Where applicable, product-specific customization or processing information displayed on the product page should be reviewed before ordering.
Order Processing
Orders may undergo:
Payment verification
Personalization review
Inventory confirmation
Customization or preparation
Quality review
Packaging
Carrier handoff
Tracking
Where tracking is available, customers may receive tracking information after shipment.
Tracking systems may require additional time to display the first carrier scan.
International Orders
We ship internationally where legally and operationally possible.
International shipments may be subject to customs inspections, import regulations, or local delivery procedures.
Unless otherwise stated during checkout, destination-country customs duties, taxes, or similar government charges may remain the recipient's responsibility where applicable.
Delivery Delays
Occasional delays may occur due to circumstances outside our reasonable control, including:
Weather conditions
Customs processing
Carrier disruptions
Peak shipping periods
Public holidays
Transportation interruptions
Incorrect delivery information
Regional delivery restrictions
If your shipment appears significantly delayed, please contact us.
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information.
Before submitting your order, verify your name, street address, apartment or unit number, city, state or province, postal code, country, and contact information.
Address Changes
If you discover an address error after ordering, contact us immediately.
We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed after production or shipping begins.
Lost or Missing Packages
If tracking indicates delivery but you cannot locate the package, first check around the delivery location and with household members, neighbors, building staff, or the carrier where appropriate.
If you still require assistance, contact SilverTrail64.
Shipping Contact
Email: support@SilverTrail64.site
Phone: 530-550-3200
Please include your order number when requesting shipping assistance.