Refund policy
At SilverTrail64, we want every order to feel meaningful and every shopping experience to feel dependable.
This Return & Refund Policy explains the conditions applicable to returns, refunds, damaged products, incorrect orders, and personalized merchandise.
30-Day Return Period
Eligible products may be returned within 30 calendar days from the date of delivery.
For qualifying standard returns, SilverTrail64 provides free return shipping according to the return instructions supplied by our customer service team.
Please contact us before sending merchandise back.
Standard Non-Personalized Products
To qualify for a voluntary return, a non-personalized product should generally be returned in substantially the same condition in which it was received.
Where applicable, please include original components, accessories, documentation, and packaging.
Products that have been intentionally damaged, materially altered, excessively used, or returned incomplete may not qualify for a voluntary refund, except where otherwise required by law.
Personalized & Custom-Made Products
Because many SilverTrail64 products are customized specifically for individual customers, personalized merchandise requires special consideration.
Once production of a customized item has begun, voluntary cancellation or return may not always be available simply because the customer changes their mind, entered incorrect personalization information, or no longer wants the item.
However, this does not affect remedies available when a personalized item:
Arrives damaged
Has a manufacturing defect
Is materially different from the order
Contains a personalization error caused by SilverTrail64 or its fulfillment process
Otherwise qualifies for a remedy under applicable consumer law
Please contact us if there is any problem with your personalized order.
Customer-Submitted Personalization
Customers are responsible for carefully reviewing personalization information before submitting an order.
This includes names, spelling, capitalization, dates, numbers, and other requested custom details.
If an item is correctly produced according to information submitted by the customer, an error in the originally submitted information may not qualify as a product defect.
If you notice a personalization mistake immediately after ordering, contact us as quickly as possible. We will make reasonable efforts to update the information before production begins, but changes cannot be guaranteed after customization has started.
Damaged Items
Please inspect your order after delivery.
If an item arrives damaged, contact us promptly at:
support@SilverTrail64.site
Please provide your order number, photographs of the product, photographs of the packaging where relevant, and a brief explanation of the problem.
Incorrect Items
If you receive a materially different product from the one ordered, please contact us before returning it.
We will review the order and provide an appropriate resolution.
How to Request a Return
Contact:
Email: support@SilverTrail64.site
Phone: 530-550-3200
Include your full name, order number, product name, reason for return, and photographs where relevant.
Once your request is reviewed, we will provide return instructions where applicable.
Please do not send merchandise to our listed business address unless we specifically instruct you to do so.
Refunds
Once an eligible return has been received and reviewed, we will notify you of the refund decision.
Approved refunds will generally be issued to the original payment method.
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount becomes visible.
Exchanges
Where inventory and personalization circumstances permit, we may be able to assist with an exchange.
Contact customer support for available options.
Consumer Rights
Nothing in this policy limits mandatory consumer rights or statutory remedies available under applicable law.