Contact information

SilverTrail64 values clear communication and dependable customer support.

Customers may contact us regarding products, personalization, orders, shipping, returns, refunds, or general store inquiries.

Business Details

Store Name: SilverTrail64

Website: SilverTrail64.site

Established: 2022

Business Address:
12404 Tom Dolley
Truckee, CA
United States

Phone: 530-550-3200

Email: support@SilverTrail64.site

Product & Personalization Support

If you have questions about a personalized family sign, plaque, canvas, family tree design, or another product, please contact us before ordering whenever possible.

Include the product name and describe the information you would like personalized.

Existing Order Support

For assistance with an existing order, please include:

Full name
Order number
Email used at checkout
Product name
Personalization information, where relevant
Description of your question or issue

Returns

Eligible purchases may qualify for free returns within 30 days.

Please contact us before returning merchandise so we can provide the appropriate instructions.

Damaged or Incorrect Personalized Orders

If your personalized product arrives damaged, defective, materially incorrect, or customized differently from the information you submitted due to our error, contact us with photographs and your order details.

We will review the matter and provide an appropriate resolution in accordance with our policies and applicable law.