Contact Us

We'd Love to Hear From You

Thank you for choosing SilverTrail64.

Whether you're considering a personalized family sign, have questions about customization, need help with an existing order, or would like assistance with shipping or returns, we're here to help.

Store Information

Store Name: SilverTrail64
Website: SilverTrail64.site
Established: 2022

Business Address:
12404 Tom Dolley
Truckee, CA
United States

Phone: 530-550-3200

Email: support@SilverTrail64.site

Personalization Questions

For questions regarding a personalized product, please contact us before placing your order whenever possible.

When contacting us, include the product name and describe the personalization you would like.

Please carefully review all names, spelling, dates, and other custom information before submitting an order.

Existing Orders

For faster assistance regarding an existing order, please provide:

Your full name
Order number
Email address used during checkout
Product name
Description of your request

For personalized orders, please also include the customization details originally submitted.

Shipping Support

We offer free worldwide shipping, with estimated delivery within approximately 7–10 days.

If you need assistance locating an order, please provide your order number and tracking information, if available.

Returns & Refunds

Eligible purchases are covered by our 30-day return policy.

Because certain products are personalized, eligibility may depend on whether the item has already been customized or produced. However, defective, damaged, incorrect, or incorrectly personalized products caused by our error will be handled in accordance with applicable law and our Return & Refund Policy.